Terms And Conditions
The College Care Advocate Plans are offered to college students (Clients) and their families so that in an emergency, the student's emergency contact, medical and insurance information can quickly be provided to the care provider. Additionally, if a parent or guardian has to speak with either a medical provider or an insurance company, they will already have the proper authorization form which can be transmitted immediately.
College Care Advocates will retain an electronic copy of all forms only while the client is registered for HIPAA Authorization Plus or for one of our advocate plans. College Care Advocates will transmit a copy of any client document to any medical provider or insurance company at the client's request. Client will receive a copy of their forms via email when registering, and should check closely for error and omissions. Forms service is included in all of our plans and is available year round. Forms can be transmitted to any provider or insurance company in the United States.
Emergency Information - contacts, medical, and insurance
This form contains the clients emergency contacts along with important medical information such as allergies, medications, and any medical conditions. Insurance provider and Primary Care Physician information can be submitted here as well.
This form signed by the client authorizes any medical provider or insurance company to share specific information about the client with the designated persons on the form. Without this authorization, privacy laws restrict providers from sharing information for any patient over the age of 18. Insurance companies and claims processors are similarly restricted. If you have billing questions, they can not speak to you without authorization.
The advocate service offered in our Basic and Premium plans is available exclusively in the Greater Boston area and only during fall and spring semesters when colleges are officially in session. The purpose of an advocate is to accompany the client through a medical encounter, provide support, facilitate communication, gather and organize information, and help the client to obtain the best possible outcome. Our advocates are employees of College Care Advocates, Inc. They are all career health care professionals, most are nurses. They undergo our proprietary competency based training program as well as extensive reference and background checks.
Emergency vs Non-Emergency Advocate Service:
Emergency Advocate Service specifically takes place in a hospital emergency department during a medical emergency. An on-call advocate will be dispatched upon request and will arrive at the designated ER within 45 minutes.
Non-Emergency Advocate Service is the option to schedule an advocate to accompany the client to a scheduled medical visit. Some examples where an advocate might be helpful include test or procedures where the client may be sedated.
Plan and benefits:
We offer two levels of plans. Basic and Premium. Both plans include our forms service.
The Basic plan includes our cloud based forms service and is available year round to any student attending college in the United States. The client registers, fills out the form using any internet connected device, then submits. A copy of your forms will be emailed back to you along with your registration confirmation. We will maintain an electronic copy of your forms as long as your plan is in effect, and send it upon request to any provider at any time during the year.
In an emergency, call us at 800-586-7216 and we will transmit the client's emergency information and HIPAA authorization immediately to the hospital ER you indicate. In a non-emergency, when you need a copy of your forms sent to any medical provider or insurance company, contact us by telephone during business hours (M-F 8-5 EST) or by email email@example.com and we will send them immediately.
Client understands and agrees that it is the responsibility of the client to provide their emergency information to their care providers. College Care Advocates will make every effort to transmit information as quickly as possible when requested. We can not guarantee that information will be received by any care provider.
The Basic and Premium plans are only available to students in the Greater Boston area.
The Basic plan includes the forms service. In addition, you have the option to request a patient advocate for a hospital emergency visit or to schedule an advocate to attend a non-emergency medical appointment with the client. The fee for a scheduled advocate in a non-emergency is $100 per hour. There is a two hour minimum service guarantee. The fee for an on-call advocate in an emergency is $100 per hour. There is a four hour minimum service guarantee.
The Premium plan includes the forms service. In addition, you have the option to request an advocate for a hospital emergency visit or for a non-emergency appointment. The fee for a scheduled advocate in a non-emergency is $100 per hour. There is a two hour minimum.
Emergency advocate service is included with the premium plan. In an emergency, if you request an on-call advocate to be dispatched to a hospital ER, there is no hourly fee. The advocate will arrive within 45 minutes, and stay with the client until they are discharged from the ER.
Our Greater Boston area Advocate service is limited to the following hospital emergency departments:
Beth Israel Deaconess Medical Center
Brigham and Women's Hospital
Boston Medical Center
Massachusetts General Hospital
Mt. Auburn Hospital
St. Elizabeth's Medical Center (Boston)
Tufts Medical Center
Client understands and agrees that College Care Advocates, Inc. our employees, agents, officers and directors do NOT:
Render medical treatment
Offer medical opinions
Make medical or health care decisions
Client understands and agrees that client is solely responsible for the completeness, accuracy and validity of any data or forms submitted which may be transmitted to care providers and used to make medical decisions in an emergency. Client may update their information at any time by emailing us at firstname.lastname@example.org or by calling 800-586-7216.
Our service may include, but is not limited to:
When requested, College Care Advocates will fax, email, or otherwise transmit a copy of the client's emergency contact, medical and insurance information along with their HIPAA authorization to any medical provider or insurance company in the United States.
When requested, advocate will meet the client at the hospital emergency department, within 45 minutes of receiving notification from the client or someone on their behalf. Response time of 45 minutes is not guaranteed and may be affected by traffic, weather, local emergencies, or other circumstances.
Provide to the client, a copy of any emergency information the Client input during registration with College Care Advocates Inc.
Remain with the client in the emergency department and accompany them (as allowed by the Hospital Staff) to any other areas or departments where they may be transported.
The advocate will ask the client if they would like one of their emergency contacts to be notified. If the client is unable to communicate, the advocate may call the first emergency contact at the telephone number that client provided when registering with College Care Advocates, Inc. In the event the advocate can not establish contact, after 30 min, the advocate will call the second emergency contact at the telephone number that the client provided. If no telephone contact can be established, the advocate will email the emergency contact (s) if an email address was provided during registration.
The advocate may facilitate communication between the hospital staff and the client in order to help the client to understand and control their own care decisions.
The advocate may keep a list of care providers, tests, procedures, treatments, and notes during the encounter (“encounter report”) on behalf of the client.
The advocate may assist the client by gathering, organizing and giving to the client, any care instructions, discharge instructions, directions to make follow up appointments, or any other information given to the client by the hospital staff.
The advocate may assist the client by arranging transportation back to their residence. The cost of transportation is the responsibility of the client.
The advocate will email the client within 24 hrs. of discharge to see if the client is feeling better or if there are any other services they can assist with. The advocate will encourage the client to take advantage of on-campus health services for follow up care.
Billing and Payment:
We accept all major credit cards. Payments are securely processed through a third party who is a PCI Service Provider Level 1 - the most stringent certification in the payments industry.
- Basic Plan - $75 annually
- Premium Plan - $300 annually
All plans are in effect for 12 months from purchase date.
Client will be considered actively enrolled in plan and advocate coverage will begin 48 hours after payment has been received.
- Non-Emergency Advocate - $100/hr - 2 hr minimum service guarantee
- Emergency Advocate Plus Plan - $100/hr - 4 hour minimum service guarantee
- Emergency Advocate Premium Plan - no charge
Minimum fees for any advocate service are due at the time service is requested. Payment can be made through our website. If there are additional fees beyond the minimum, they will be charged to the card on file within 24 hours. Client can end the advocate service at any time. Partial hours are billed in increments of 15 minutes.
Advocate service is not available during holiday periods, spring and summer break periods or other days when colleges are officially closed to students living on campus. Specific coverage dates for “Spring” and “Fall” semesters are available on the College Care Advocates website.
College Care Advocates, Inc. reserves the right to limit the number of Clients we will enroll in the plan. Registration may be closed to new Clients at any time at our discretion.
The Client agrees to notify College Care Advocates Inc.by calling 1-800-586-7216 as soon as is practical to request a form transmission or an advocate in a health care emergency. If the Client is not able to make the notification, any other person, parent, friend, family, emergency responder, college official, medical provider or other may make the notification that an advocate is requested by calling 1-800-586-7216. NO FORM SERVICE OR ADVOCATE SERVICE CAN BE PROVIDED UNTIL A NOTIFICATION IS MADE ON BEHALF OF THE CLIENT.
Either party upon notification of the other may immediately terminate this agreement at any time and for any reason. No refunds will be given for any reason. College Care Advocates, Inc. reserves the right to terminate service for any Client who utilizes the service more than once per semester.
No refunds will be given for any reason. We do not provide credit, refunds, or prorated billing for cancellations that occur after the payment has been received.
Limitation of Liability:
The entire liability for College Care Advocates Inc. under this Agreement, if any, for damages relating to this Agreement and/or the performance of College Care Advocates Inc. pursuant to this Agreement, whether based on contract or negligence, shall be limited to the amount paid to College Care Advocates Inc. on the Client’s most recent invoice pursuant to this Agreement. In no event will College Care Advocates Inc. be liable for any consequential damages arising from or in any way related to this Agreement or the performance of College Care Advocates Inc. under this Agreement.
Modifications to Terms of Service:
College Care Advocates Inc. may modify these terms of Service in the future. Changes will be posted on our website at www.college-care-advocates.com. No amendment to or modification of this Agreement will be binding unless (i)You accept updated terms online, or (ii) You continue to use the Service after College Care Advocates Inc. has posted updates to the Agreement or to any policy governing the Service.
This Agreement will be governed by and construed under the laws of the Commonwealth of Massachusetts without reference to its conflict of law principles. In the event of any conflicts between foreign law, rules, and regulations, and Massachusetts law, rules, and regulations, Massachusetts law, rules and regulations will prevail and govern.